Best-in-class BrowserStack Support

Streamline your testing and releases with BrowserStack Enterprise Plans. Gain access to expert support for swift issue resolution, risk mitigation, and an enhanced customer experience.

We are the enterprise standard for testing on the cloud

RBS uses BrowserStack
Microsoft uses BrowserStack
The Washington post uses BrowserStack
MasterCard uses BrowserStack
HSBC uses BrowserStack
Discovery uses BrowserStack
Cisco uses BrowserStack

Run Smoothly with Our Support

Real-time Response

Get the support you need through Email, Chat or Phone, with tailored response times based on your specific needs.

24/7 Availability

Round the clock support to fix problems, prevent new ones, and assist you in making the most of our platform. Your success knows no time limits.

Dedicated Experts

Rely on your Dedicated TAM to ensure smooth operations and your CSM for growth. Your success, our commitment.

Gain access to Ultimate Support with our Enterprise Plans

Get Started with BrowserStack Enterprise.

Learn More

See our Support Offerings

  • Support & Professional services
  • Initial Response Time (IRT)
Standard
Premium
Ultimate
Support & Professional services
Custom Legal Terms
no
yes
yes
Dedicated Customer Success Manager
no
yes
yes
Dedicated Solution Engineer
no
yes
yes
Dedicated Technical Account Manager*
no
no
yes
Phone Support
no
no
24/7
Email Support
24/5
24/5
24/7
Chat Support
yes
yes
yes
Operation Hours for Support
24/5
24/5
24/7
Initial Response Time (IRT)
P0 (Critical)
2 Hours
1 Hour
30 Minutes
P1 (Severe/ High)
6 Hours
2 Hours
1 Hour
  • *Dedicated TAM available Monday to Friday, 10:00 AM to 02:00 AM IST.
  • P0 issue: Issues that completely prevent the system from functioning or cause data loss, posing a severe impact on the system's usability, stability, or security. Examples: System crashes, major security vulnerabilities, complete loss of functionality.
  • P1 issue: Issues that significantly impede or limit the functionality of the system, causing a major impact on usability, stability, or security. Examples: Major feature malfunctions, frequent system errors, significant performance degradation.

Know Why Our Customers Love BrowserStack

The testing platform behind thousands of Businesses, BrowserStack helps over 50,000 customers deliver seamless cross-platform experiences to billions of users worldwide.

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★ ★ ★ ★ ★
G2 Logo
BrowserStack greatly enhances mobile application testing ROI by providing a vast array of real devices and browsers for testing. Its cloud-based infrastructure eliminates the need for costly physical devices and accerates testing cycles. - Paul S.
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“
★ ★ ★ ★ ★
G2 Logo
BrowserStack is a great tool for mobile responsive testing. I used to rely on Chrome dev tools, but they were not very accurate or reliable for real device testing. Then, my colleagues introduced me to BrowserStack and I was amazed by its features and performance. BrowserStack helped me increase my customer conversion and catch those minor bugs that other simulators missed. It also has a wide range of devices and browsers to choose from, so I can test my website on any platform I want. - Muhammad Abbas K.
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“
★ ★ ★ ★ ★
BrowserStack’s comprehensive coverage of real devices and browsers, in our organization it’s improved testing efficiency and code coverage. So this help to our team deliver higher-quality web applications while saving time and resources. -Parmeshwar Changulpaye
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