Download files from BrowserStack real devices

Note: This feature is available only under Team Pro and Enterprise Pro plans. For more details, check out our pricing page.

Live enables you to download files or images from BrowserStack real devices to your system, and test websites that have report or document generation and download functionality.

Supported devices and file size

Devices	Android devices running Android OS 6 and higher. iOS devices running iOS 13 and higher.
File size	The maximum total file size supported for download is `50 MB`. The combined size of all the files you want to download from a BrowserStack real device must not exceed `50 MB`.

Log in to the Live dashboard.
Select the device-browser combination to start your test session.
In your website, trigger the file/image download workflow, and download your file/image.
The downloaded files/images are saved in the Downloads folder of the BrowserStack real Android device.
On the Live toolbar, click Files & Media > File tab.
Click Download files from the Device > Download files.
The files are downloaded in the .zip format to your browser.

Log in to the Live dashboard.
Select the device-browser combination to start your test session.
In your website, trigger the file/image download workflow, and download your file/image.
The downloaded files are saved in the Chrome folder, and downloaded images are saved in the DCIM folder on the BrowserStack real iOS device.
On the Live toolbar, click Files & Media > File tab.
Click Download files from the Device > Download files.
The files are downloaded in the .zip format to your browser.

Test file download from sample website

Log in to the Live dashboard.
Select the device-browser combination to start your test session.
In your browser, open a sample website.
Select the file size and click Download Sample PDF File.
Click the download button on the top right corner of the screen.
The sample file is saved in the Downloads folder if you are testing on a BrowserStack real Android device, and Chrome folder if you are testing on a BrowserStack real iOS device.
On the Live toolbar, click Files & Media > File tab.
Click Download files from the Device > Download files.
The files are downloaded in the .zip format to your browser.

View downloaded files

You cannot view the downloaded file on the Live device because there are no file viewer applications installed on the device. Additionally, access to the files and default applications is restricted due to security reasons.

You can view the downloaded files using the following workarounds:

Online file viewers: You can use online file viewers such as PDF viewer to view the downloaded file.
Local system file viewers: Once the file is downloaded to your Live device, download the file to your local system using the Download files feature. You can then use any file viewer installed on your local machine to view the file.

Troubleshooting

The troubleshooting page lists some common errors that you may see while downloading files from BrowserStack real devices.

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