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support
BROWSERSTACK_UNPROCESSABLE_ENTITY error during App Upload
There are two possible reasons for this error: You have exhausted the free minutes of testing on this app. We recommend you buy a paid plan to continue te...
Invalid [app] capability
Error Description The capability you have entered to upload the app is invalid. Please enter the valid "app" capability. Solution REST API for the uplo...
iOS app data not getting cleared/app already in logged-in state
This happens because data stored by the iOS app in device’s secure Keychain does not get cleared automatically after the app is uninstalled at the end of t...
App Automate
Frequently asked questions by our users regarding App Automate. Use them to find instant help on using BrowserStack.
Common Errors
Frequently asked questions by our users regarding Common Errors in App Automate. Use them to find instant help on using BrowserStack.
Unable to upload app via Jenkins Pipeline
When running App-Automate tests on Jenkins, you need to specify the path to the application that is stored on your local machine from where the application is...
Invalid apps list specified in the [otherApps] or [midSessionInstallApps] capability
Error Description The apps list you have entered in the otherApps or midSessionInstallApps needs to be an array of the hashed app-id(received as a response)...
What is the maximum mobile app size allowed on App Live?
Currently, App Live allows mobile apps with sizes up to 1GB....
Which operating systems and devices do you provide for interactive app testing?
We provide a range of real mobile and tablet devices on both Android and iOS. We provide devices from diverse set of manufacturers on a range of OS versions ...
Why are some iOS apps disabled for installation within a session that is already in progress?
If you started your current session with an iOS app for which iOS Entitlements Support is turned OFF, then you can only install additional apps that also ha...
